FAQ

Q: Do I need to register an account on this website to buy products?

A: No.You can add the product to the cart directly then complete the checkout.

 

Q: Is your website safe? Will my personal information be disclosed?

A: We use the international security certificate. Your personal information will not be disclosed.

 

Q: Is the product I ordered exactly the same as the one displayed by the website model?

A: Yes, the products you see are the same as the products you will receive, including styles and materials. We follow the wysiwyg rule.

 

Q: How do I put on my wetsuit?

A: 1. Fasten zipper up about an inch before you begin putting on wetsuit. This will make it easier to pull the zipper all the way up once it is on. 

     2. Put both feet through the leg holes. One at a time, pull the wetsuit up to your knees. Do not try to pull the wetsuit on in one go. Instead, pull the neoprene in small sections.

     3. Pull your wetsuit up over thighs while still pulling a small amount of neoprene at a time.

     4. Finish pulling your wetsuit up the torso and begin to put arms through each sleeve, one at a time.

     5. While putting on over arms, continue to adjust small amounts of neoprene at a time. Note: Sleeves do not necessarily have to go to your wrist.

     6. Zip the wetsuit up by the long zipper strap and fasten Velcro flap. 

     7. Make final adjustments to ensure your comfort. Pull up any excess neoprene on front and back of wetsuit

 

Q: How do I care for my wetsuit?

A: Here are some basic tips to follow:

   1. Rinsing your wetsuit after each use with fresh, cool water (hot water reduces neoprene flexibility).

   2. Hanging your wetsuit to dry inside-out on a plastic or wooden hanger in the shade (sunlight damages neoprene).

   3. Occasionally rinsing your wetsuit in non-bleach, mild laundry detergent sudsy water.

   4. Avoiding heating or folding your wetsuit (that includes leaving it in a crumpled heap in the back of your car).

   5. Wetsuits should never be ironed or put in a clothes washer or dryer.

 

Q: What are the payment methods on your website?

A: We accept the safest PayPal payment, and also accept direct payment by all types of credit CARDS.

 

Q: How long does it take to receive my order when I complete payment?

A: When you complete the payment, you will receive an order confirmation email in your mailbox.

    We have two modes of transportation:

   1. The standard shipping: 7-15 days, the logistics carrier company is Aramex-Sinotrans.

   2. The fast shipping: 3-7 days, the logistics carrier company is DHL.

 

Q: What if my order doesn't arrive within the specified time?

A: If your order has expired, please contact our customer service in time. Our customer service email is: [email protected]

 

Q: What's your return & exchange policy?

A: Please read our return & exchange policy carefully: https://www.wetsuitsbuy.com/return-exchange

 

Q: How can I check the shipping status of my order?

A: When we start sending your order, your will receive an email about the order tracking number. If you're uncertain about the information, please contact us in time. Our customer service email is: [email protected].

 

Q: What if I need help and send you an email, but you don't reply?

A: We will carefully handle every emails sent by our customer. Please make sure that your email address is correct.

 

Q: What if I need to change my order information?

A: Please contact us within 24 hours. We will change the order information for you, including the content and address of the order.

 

Q: Can I cancel my order?

A: 1. If you need to cancel the order within 12 hours after the order is completed, please contact our customer service email in time.Your order can be cancelled free of charge.

    2. If your order has been more than 12 hours and we have packed your order, we will charge a 10% packing fee.

    3. If your order has been more than 24 hours and your order has been sent out, we refuse to cancel the order.